VoIP Billing Software - For Better Efficiency

With the advancement in telecommunications at a rapid rate, VoIP has become a popular and efficient alternative to regular telephone lines. Improvements in VoIP in terms of voice quality, which is as good as PSTN and greater use of the internet in business is the reason behind the popularity of VoIP. Also, the cost factor is a major contributor as VoIP is very cheap as compared to regular telephone rates. The quick increase in the number of users creates a need for a robust billing management system that can be used for billing hundreds of wholesale VoIP carriers that provide their services to innumerable sellers. It is a complicated process and manual billing can take sizeable amount of time leaving the organization with less time to focus on its core functions. Hence it calls for a software that can keep a track on the billing efficiently and accurately, despite the complexities. The requirements of wholesale VoIP providers are usually common, however they may also differ in some aspects from one to the other, hence the software must also offer customization when needed. What are the desirable features in wholesale VoIP billing software?

The wholesale software should provide a complete billing system and include comprehensive reports on route quality, traffic trends, screens, queries, profit and loss and many other business metrics. It should be highly available, scalable, reliable and secure. It should allow interoperability within a range of switching platforms. Also it should ensure that every call is tracked i.e. accuracy is of utmost importance in billing. Compatibility with all kinds of CDR formats like soft switches, VoIP gateways and SIP based switches is important. Customized CDR billing provides the exact amount of tariff to be charged, adding the profit of the service provider thereby making it very simple for the service provider. Other important features include Advanced Analytics, support of complex business arrangements, Role based access, CRM Portal and so on. Security of the software to prevent tampering with the data is yet another aspect to be taken care of, which can be insured by advanced features of access and authentication. Finally ease in use through a user friendly interface and navigation makes for a perfect VoIP billing software.

VoIP billing software is a far advanced method of billing than manual billing. While manual billing can take a long time, on the other hand VOIP billing can perform the same functions more efficiently and accurately in a much lesser span of time. In all it can save approximately 80% of the time spent on billing. That means a considerable amount of time can be saved and this can be utilized for the more important functions of the organization like increasing the profitability in return. Besides, the probability of errors is reduced to a great extent, which in turn means satisfied customers which consists of wholesale VoIP service providers.

With the growing use of VoIP, there are more companies offering VoIP billing software. Choosing a software that fulfills your business requirements and includes efficient tracking of calls, comprehensive reporting on both technical and business metrics that lets you have complete data and can be customized to your needs is crucial for your business as well as for providing satisfactory services to your customers.

This article has been written by an expert working for V Switch, a reputed company providing billing software for VoIP softswitch and VoIP billing.