VoIP Billing Software - For Better Efficiency

With the advancement in telecommunications at a rapid rate, VoIP has become a popular and efficient alternative to regular telephone lines. Improvements in VoIP in terms of voice quality, which is as good as PSTN and greater use of the internet in business is the reason behind the popularity of VoIP. Also, the cost factor is a major contributor as VoIP is very cheap as compared to regular telephone rates. The quick increase in the number of users creates a need for a robust billing management system that can be used for billing hundreds of wholesale VoIP carriers that provide their services to innumerable sellers. It is a complicated process and manual billing can take sizeable amount of time leaving the organization with less time to focus on its core functions. Hence it calls for a software that can keep a track on the billing efficiently and accurately, despite the complexities. The requirements of wholesale VoIP providers are usually common, however they may also differ in some aspects from one to the other, hence the software must also offer customization when needed. What are the desirable features in wholesale VoIP billing software?

The wholesale software should provide a complete billing system and include comprehensive reports on route quality, traffic trends, screens, queries, profit and loss and many other business metrics. It should be highly available, scalable, reliable and secure. It should allow interoperability within a range of switching platforms. Also it should ensure that every call is tracked i.e. accuracy is of utmost importance in billing. Compatibility with all kinds of CDR formats like soft switches, VoIP gateways and SIP based switches is important. Customized CDR billing provides the exact amount of tariff to be charged, adding the profit of the service provider thereby making it very simple for the service provider. Other important features include Advanced Analytics, support of complex business arrangements, Role based access, CRM Portal and so on. Security of the software to prevent tampering with the data is yet another aspect to be taken care of, which can be insured by advanced features of access and authentication. Finally ease in use through a user friendly interface and navigation makes for a perfect VoIP billing software.

VoIP billing software is a far advanced method of billing than manual billing. While manual billing can take a long time, on the other hand VOIP billing can perform the same functions more efficiently and accurately in a much lesser span of time. In all it can save approximately 80% of the time spent on billing. That means a considerable amount of time can be saved and this can be utilized for the more important functions of the organization like increasing the profitability in return. Besides, the probability of errors is reduced to a great extent, which in turn means satisfied customers which consists of wholesale VoIP service providers.

With the growing use of VoIP, there are more companies offering VoIP billing software. Choosing a software that fulfills your business requirements and includes efficient tracking of calls, comprehensive reporting on both technical and business metrics that lets you have complete data and can be customized to your needs is crucial for your business as well as for providing satisfactory services to your customers.

This article has been written by an expert working for V Switch, a reputed company providing billing software for VoIP softswitch and VoIP billing.

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VoIP Billing Software - Make Billing Simple and Cost Effective

VoIP has become an important tool of communication especially in big corporations and could potentially replace normal telephone lines. The advantage of VoIP is that it is cost efficient over the regular PSTN. It finds use on a large scale in a corporate setting, where communication is essential right from the top to the bottom of the managerial structure. It has had a strong effect on the communication sector and has the potential to be used more widely. As a result of the growing popularity of VoIP, there are many wholesale service providers that provide VoIP services to the telecommunication companies. However, it is not an easy task for them to manage the billing for the large number of resellers.

Since the basic process is different from the regular telephone, the billing system of VoIP is different from the regular billing. Hence, wholesalers need efficient billing software for managing the records of the telecommunication companies. It helps wholesalers to manage the large volume of traffic conveniently. Well-designed software keeping in mind the complexities of the VoIP switching and the problems of the service providers can save up to 80% of the time spent in manual billing. It is understandable how crucial it is for wholesalers to save this precious time and utilize it on something more productive. Advanced features like real time CDRs, advanced analytic skills, comprehensive reporting on traffic and routing and so on make for a perfect billing software. Moreover, it can be customized keeping in view the specific needs of the wholesale VoIP operator.

It helps to maintain the bills accurately. Also, it is a reliable and secure system, with user-friendly interface and navigation and has a comprehensive system of access and authentication to prevent any malicious use. These features make it far better than manual billing. Inaccurate billing may mean losing out on customers and revenue. It can help to keep billing records for a long time period. Overall, good billing software should be easy to install, operate and customize and at the same time be accurate, reliable, scalable and fully comply with standards and devices. By using billing software, wholesale service carriers can save a huge part of the cost that they incurred earlier on manual billing and delivery. Not only the cost factor, but also the billing can be done much faster and sent electronically. It reduces most of the work and the company can pay more attention to the core business operations that is sales and improving on the services.

With the revolution in information technology and its effects on communication, companies are adopting new modes of communication. Many companies are already using and the rest are turning to VoIP for all kinds of business communication and that means there is a growing need for accurate billing of the increasing users of VoIP. There are companies developing and providing VoIP billing software to meet this demand for wholesale service providers. Choosing a VoIP billing software that suits your business needs and gives excellent performance would be a crucial step in the direction of simplifying the manual job of billing and better focusing on the important business functions.

This article has been written by an expert, working for vSwitch, a reputed company that develops wholesale voip switch, VoIP billing and billing software.

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