The Problem With Telecoms - How Hosted Voice Can Be As Effective and Cost Efficient As Email

Most companies take email for granted these days and it seems to have overtaken the telephone as a method of contact in many spheres. A number of business executives count on it to communicate with the outside world because dipping into your inbox wherever you are in the world is convenient to say the least. Whether people download messages when at a client's premises, log on via wi-fi at a cafe or hotel, use airport computers or access their inbox on a smartphone, emailing is a sure fire way to keep in touch whilst on the move.

Apart from trying to establish which number to try - the head or local office, a mobile or the person's home phone - on some occasions email is not entirely suitable, for example, when an answer is required urgently or for those who have to drive a lot. We may sometimes wonder how we ever coped before email but the answer is simple, we picked up the phone, and let's be honest, a written dialogue can never replace a good old fashioned conversation. Securing a new customer and building or maintaining an existing relationship is so much easier with a friendly discussion, but there are problems with the way telecoms works too; it's not as flexible, or as cheap, as email. When you email someone it is the individual you are emailing, not the device, but when telephoning, you may have to ring multiple devices to locate the person - this is also the problem with telecoms.

However, services hosted in the internet cloud, remove the need for any expensive software or hardware as it replaces the need for complex internal systems and the upfront and maintenance costs associated with traditional in-house PBX. Fixed monthly fees, for unlimited usage are available from some providers and this helps businesses manage their telecoms costs easily and effectively, eliminating spiralling costs of overseas calls and those to other areas in the UK and overseas.

Certain specialist services, revolutionary in the telecoms world, allow calls to be routed to landlines, mobiles and computers, anywhere in the world, dynamically as if it were just to another office extension. The real beauty of a few of these innovative systems is that calls can be programmed to route several devices at once, making sure the person is the destination of the call. In addition, those presets can be predetermined on the type of call, the day and time of call. Through the very same principles, calls can not only ring and be forwarded to the correct person but they can also be blocked, allowing businesses to get rid of those time wasting cold calls that everybody gets annoyed with.

So it's not just email everybody takes for granted, it is telecoms too. However, because telephone communication has not truly advanced since the birth of mobile handsets - until now - it is all too easy to forgive and forget about those aspects of telecommunications that actually hinder effective business, as well as the prices businesses are forced to pay because phones lines are a must have. Telecommunications can be as effective and cost efficient as email if you use an innovative hosted voice service.

Natterbox is a pioneering call management solutions company which aims to revolutionise the telecommunications industry with its innovative, impactful ideas, all at a low, fixed cost. It offers a host of vital hosted voice services for small 'one man' start-ups to large multi-national enterprises, each created and enhanced to make life easier and more cost-efficient for the user.