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Having a traditional telephony system in an office is obviously a fantastic means of receiving and distributing external and internal calls to all of the staff, but with rising phone bills, installation costs that are often through the roof, and long lead times, traditional telephony is certainly on a moderate decline within the business work place.
The thing that is set to be the new solution for business phone systems is voice over IP, or 'VoIP' for short. VoIP is an internet-based system that allows for the transmission of calls over the web - with the biggest domestic familiarity being Skype. Although Skype provides a large range of flexibility in terms of making and receiving calls, more custom and robust systems are needed for businesses - which are where specialist providers thrive.
For a phone system that will be used within a business work place, there are certain levels of requirements that typically have to be met, such as:
Now, as mentioned above, traditional telephony systems are able to handle the above as they have had to manage these kinds of systems for many years, but they are very out-dated and often pricey features. To take one example, calling abroad from a telephony system with a standard provider would often incur very high premium rates, and this is where VoIP can reduce phone bills massively as the connection is made over the internet - thus saving connection fees and minute-by-minute charges.
VoIP phone systems also come with another helpful benefit - the management of phones online, meaning all reports and logging is automatically available as it happens, making it a very useful asset for the management of companies.
But possibly the greatest benefit to a VoIP phone system, is the ability to automatically take calls from anywhere with an internet connection. This means that if you need to work from home for a period of time - or hot desk from another office - you can have your phone number automatically dial-in to the internet connection where you are. This means that you can receive calls via a headset on your laptop/desktop computer, or by connecting the system to your IP-based phone at the place where you currently are.
There are a lot of benefits to both telephony systems - but it is clear VoIP is on the rise, and making inroads into the market share that traditional telephony has held for a very long time. Many large companies are migrating their systems to VoIP with the added control and management of calls within the organisation. As VoIP systems are very affordable too, they are a realistic option for SMEs.
The thing that is set to be the new solution for business phone systems is voice over IP, or 'VoIP' for short. VoIP is an internet-based system that allows for the transmission of calls over the web - with the biggest domestic familiarity being Skype. Although Skype provides a large range of flexibility in terms of making and receiving calls, more custom and robust systems are needed for businesses - which are where specialist providers thrive.
For a phone system that will be used within a business work place, there are certain levels of requirements that typically have to be met, such as:
- The ability to manage calls (ie. distribution, unique identifiers)
- Call monitoring (monitoring call activity and staff usage)
- Internal calls (calls between staff within a workplace - especially for large organisations)
- Overseas calls (not necessarily a must, but many companies have to call abroad)
Now, as mentioned above, traditional telephony systems are able to handle the above as they have had to manage these kinds of systems for many years, but they are very out-dated and often pricey features. To take one example, calling abroad from a telephony system with a standard provider would often incur very high premium rates, and this is where VoIP can reduce phone bills massively as the connection is made over the internet - thus saving connection fees and minute-by-minute charges.
VoIP phone systems also come with another helpful benefit - the management of phones online, meaning all reports and logging is automatically available as it happens, making it a very useful asset for the management of companies.
But possibly the greatest benefit to a VoIP phone system, is the ability to automatically take calls from anywhere with an internet connection. This means that if you need to work from home for a period of time - or hot desk from another office - you can have your phone number automatically dial-in to the internet connection where you are. This means that you can receive calls via a headset on your laptop/desktop computer, or by connecting the system to your IP-based phone at the place where you currently are.
There are a lot of benefits to both telephony systems - but it is clear VoIP is on the rise, and making inroads into the market share that traditional telephony has held for a very long time. Many large companies are migrating their systems to VoIP with the added control and management of calls within the organisation. As VoIP systems are very affordable too, they are a realistic option for SMEs.
PackNet are a leading provider of VoIP for businesses throughout the UK. Get in touch today to discuss our hosted IP telephony solutions, and to discuss your business requirements. Visit: pack-net.co.uk
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