Future Communications With Professional Voicemail and Call Recording

There's about as much similarity between a modern business phone system, with its professional voicemail and call recording (among other things), and the old "plug and play" receptionist at the desk, as there is between a rocket ship and a Morris Minor. Modern communications, of course, are faster, more streamlined, and one heck of a lot more complicated than they used to be - which is why they tend to be routed through computer software and Internet hosting addresses, rather than the traditional in-office exchange. That said, the online version of a business phone system, which delivers professional voicemail and call recording as just two of its many functions, is an in-office exchange: just an extraordinarily sophisticated one.

So: what actually is pro voice mail? Simple. It's a function hosted within a business exchange program (sometimes referred to as a PBX, or a vPBX, or even a virtual PBX), that allows callers to leave recorded voice messages for their desired recipient, should they not manage to reach them directly. Sound familiar, doesn't it. As would a rocket ship, if it were simply referred to as a machine a person can climb into in order to get from A to B. Professional voicemail, in the brave new world of the modern business exchange, bears a similarity to the old "ansaphone" call recording methods in name alone. Once the actual message has been recorded, the system goes to work: it'll send a text message, if desired, to the business mobile of the person for whom the call was intended, not just to tell them that they have a message, but with an actual transcript of that message. It will send an email transcript of the message to the email account or accounts of the recipient.

It will, at point of call, offer the person leaving the voice mail options that he or she can follow. To be transferred through to another line. To have his or her message sent to the locations just mentioned. To send an email or text message to the person leaving the call recording, letting them know that their message has been delivered. Remember - this isn't just voicemail. It's professional voicemail.

The technology is part of a much larger web: an application developed in tandem with the modern incarnation of the Internet. Accessibility from anywhere, in any form one chooses, is the idea - a person can get in touch with their personal voicemail account from anywhere in the world, scan saved messages, keep an archive of call recordings, manage their messages remotely, and so on. It's comforting, amid all this flowery technology, to remember that at the heart of it there still lies a phone line. As mobile and as user-intensive as the Net gets, it's still based on that simple cable, which has been carrying voice messages for us for more than 100 years. Professional voicemail might sound confusing, and do more things than one can comfortably count on the fingers of two hands: but at heart it's still a phone system, based on a phone line. Just a really clever one. A rocket ship, if you like, disguised as a car. Happy travels!

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