A Beginners Guide to Small Business VoIP

The greatest need for a start-up business is for it's staff to work together cohesively and for that, an effective communication solution is needed. The business likely does not need to handle internal communication volume, but it does need to be able to reach customers easily. Customer service is the backbone of the UK economy today. Regardless of whether the business offers a good or a service, catering to their customers is the number-one priority.

The only way that small businesses can communicate with their customers in the beginning is either by phone or by e-mail. Aside from these two options, a business cannot do much more until it has the capital to consider more advanced options. Once they go, their customers will probably start becoming more regular, which means that they will have a larger volume of regular external calls. This could necessitate installing a private branch exchange in order to handle the call traffic if the volume grows too large.

Fortunately, a new technology has arrived that many businesses large and small are adopting at an increasing rate. VoIP (Voice over Internet Protocol) is a step forward for the telecommunications world as it transmits conversations (and other information as we shall see) over an internet connection rather than a standard phone line. The benefits for a small business is that the traditional telephone line can be done away with and the calls and and internet usage merged into one, thus effecting a significant saving in company overheads.

Small businesses can eliminate their phone service bills by switching to VoIP. There are several free services such as Skype Business or there are paid services such as those offered by Vonage. Whichever option is chosen though, the main point is that a small business can cut communications costs - one of the key expenses that all starting businesses have to deal with. Small companies suddenly find that they have much more spendable capital than they used to.

Cutting back on communications costs while simultaneously increasing their productivity is a great deal for a small business. VoIP helps boost productivity by enabling businesses large and small to integrate their internal and external telephony systems with their Internet service. As a result, teams achieve day-to-day goals more effectively than they might consider possible. As an example, employees no longer have to balance talking on the phone while manipulating information on a computer. The phone service is essentially integrated into the computer, which removes the difficulty.

As the technology gains popularity and develops, even more robust solutions will appear. Currently, small and large businesses are adopting VoIP systems in order to cut costs and more closely integrate customer service functions within their overall business plan. VoIP lets businesses focus on getting off the ground, which is the first step in success.

The Alcatel 4028 is the perfect voip phone for the small business looking to save money from their communications. The Alcatel 4028 has an IP touch feature and is ideal of the home IP office.